Monthly Archives: January 2020

Objectives Of Efficient Business Service Management

Why should businesses bother about business service management (BSM)? The efficient management of business services can lead to better customer service relationships, improved inter-departmental communication and engagement and increased productivity. All of this can contribute to cost reductions as well. … Continue reading

Posted in Uncategorized | Comments Off on Objectives Of Efficient Business Service Management

Taking Global Business Services to the Next Level

For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources … Continue reading

Posted in Uncategorized | Comments Off on Taking Global Business Services to the Next Level